Shipping policy

Free Delivery

Free delivery for purchases online, over $99*.

Get the essentials delivered right to your door with Baby On The Move! For all online orders over $99*, enjoy free delivery nationwide—making it easier than ever to access our trusted selection of baby gear, nursery items, and safety essentials. Shop with confidence, knowing we’ll handle the shipping at no extra cost, so you can focus on finding the best for your little one. Shopping for your family has never been this easy!

*Excludes large furniture items, all breastfeeding chairs Wishbone Bikes and any deliveries to rural address. In-store freight charges may apply. Such charges will be assessed when purchasing the item. 

Same Day Delivery

Order via our partner Delivereasy or Doordash.

Need it now? Enjoy Same Day Delivery with Baby On The Move! Order through our partners, Delivereasy or , Doordash and get your essentials delivered straight to your door the very same day. Fast, convenient, and reliable—shop today and have your baby gear in hand without the wait!

Get the Delivereasy app

Order via the Delivereasy app from your local Baby On The Move store then follow your delivery every step of the way with real-time tracking. Please note that Delivereasy may charge additional costs to deliver your items. We cannot control those charges and are not liable for any additional charges. We are also not responsible nor can control any delays for deliveries via Delivereasy and you should check the app for the applicable delivery times.   You must check the Delivereasy terms. We will not be liable for any costs incurred under the Delivereasy terms , including any surcharges due to high demand.

Order via our partner Doordash

Order via the Doordash app from your local Baby On The Move store then follow your delivery every step of the way with real-time tracking. Please note that Doordash may charge additional costs to deliver your items. We cannot control those charges and are not liable for any additional charges. We are also not responsible nor can control any delays for deliveries via Doordash and you should check the app for the applicable delivery times. You must check the Doordash terms. We will not be liable for any costs incurred under the Doordash terms, , including any surcharges due to high demand.

Public Holidays

Please be aware that many suppliers and manufacturers close over holiday periods and deliveries may not be made by most couriers on public holidays. Although processing any and all orders during these times may be delayed, Baby On The Move will endeavor to process orders as best we can and keep customers informed as to approximate delivery times, but is in no way accountable for delays beyond our control.

 Shipping and Methods of Delivery

  • Baby On The Move ships anywhere in New Zealand, except Stewart Island and the Chatham Islands.
  • Baby On The Move can ship to Waiheke Island and Great Barrier Island at an additional freight charge. This will be calculated at check out before you purchase your item.

What are the range of charges?

  • Personally delivered by your nearest Baby On The Move branch representative or Franchise local courier.
  • We do not deliver to any PO Box numbers and any delivery address must be a street address.
  • Free delivery only applies to Web Orders over $99.00(excluding furniture and very large items and Bikes).
  • For Web Orders under $99.00, there will be a freight charge of $7.50. This is subject to change and we will advise if this increases.
  • Please make sure you mention your RD when placing your order to avoid further hold up.
  • Unfortunately, we do not have any control or responsibility for  the product once it has been transferred into our local rural delivery service. There may  also be more delays in arrival time. If we provide an estimate, it is with the above in mind and we are not responsible for any delays.
  • There will be additional charges assigned to each large and individual furniture items for in-store pickup or delivery direct to customers address. As these vary in cost, these are shown under the cost of the item when displayed and/or will be applied during checkout. For pickup once your order has been confirmed, the store will advise you of the additional freight cost to be paid, ranging between $100 to $160 per item.
  • During sale periods there may be a delay in delivery time due to high volume of orders. We will endeavour to keep you updated but can only provide estimated times.

Signature Required

All deliveries within New Zealand will require a signature on delivery. On receipt of your Goods, please inspect the carton for damage before you sign for them.  DO NOT ACCEPT any delivery that has any sign of damage.  Baby On The Move is not liable for any goods that are damaged during transit. If there any signs of damage, you must advise us of any damage and arrange to send it back to us within 7 days of delivery date, at your cost.

The above contradicts the defects clause in your Terms. Please see amendments.

Delivery Times

We aim to deliver within 4 to 10 working days providing your item is in stock. With any back orders, you will be personally notified. Please also allow an additional 2-3 working days for all New Zealand rural deliveries.

Stock Availability

Stock availability shown on our website is based on the postcode entered and the nearest Baby On The Move store assigned to that area. Each store manages its own inventory, and availability is displayed as an indication only and may change at any time.

The stock checker will show whether your local store has the item in stock, low stock, or no stock. If an item is not available at your nearest store, you can still place an order online. In these cases, the product may be sourced from another store or ordered from a supplier.

If a postcode entered is not assigned to a specific store, stock availability for a local store may not be shown, however online ordering remains available.

By placing an order, you acknowledge that stock levels are not guaranteed and may be subject to change. If any issues arise with availability, your local store will contact you to discuss alternative options or time-frames.