If you've been in an accident and your car seat needs replacing, we work directly with your insurer to make the process as straightforward as possible. Here's everything you need to know.
IAG PartnershipWe've partnered with New Zealand's largest general insurer, IAG. They trade under the brands AMI, State, NZI, ASB, BNZ, Co-Op, Westpac, Gallagher Insurance, Swann Insurance, Aon, Lumley, and Lantern.Ando CollaborationWe're collaborating with Ando Insurance. They work with New Zealand's leading broker groups and are the general insurance partner to Kiwibank, offering house, contents and car insurance.If you have any questions about your insurance policy and whether your restraints are covered, please contact your insurer directly.
If you've been in an accident, your car seat may need to be replaced even if it looks undamaged. Many car seat manufacturers have their own crash replacement criteria — please refer to your restraint manual for details.
Many car seat brands follow the NHTSA (National Highway Traffic Safety Administration) or MACPS (Manufacturers Alliance for Child Passenger Safety) guidelines to determine whether an impact is categorised as moderate to severe and whether the restraint needs replacing.
If you're unsure, it's always better to be safe than sorry. Our team is happy to help you assess — book a car seat check at your local store.
Step 1.
Contact your insurance company.
Step 2.
Baby On The Move and our insurance partners take child safety very seriously. If we replace a car seat before collecting the damaged one, there is a risk it could continue to be used — putting a child in danger. We have a responsibility to ensure every damaged seat is returned and recycled safely, keeping it off the road and out of harm's way.
Please note that all insurance claims and customer upgrades are based on the full retail price of the product. Discounts from specials, bundles, and price matches are excluded from the claim process and cannot be applied.
We're proud to be linked with the SeatSmart child car seat recycling programme. SeatSmart has two valuable aims: to reduce waste to landfill, and to improve awareness of expiry dates and remove damaged car seats from our roads — improving road safety for our precious cargo.
All Baby On The Move stores are collection points for the SeatSmart programme. Whilst there is usually a $35 fee to recycle a restraint, when replacing your damaged restraint through a Baby On The Move insurance partner, this is all included in the service.
