Hi there,
I just wanted to take the time to let you know how impressed I have been with the service from your Baby on the Move Botany store.
I cannot speak highly enough of the customer service from Connie at Baby on the Move Botany.
I purchased our car seat from here in 2018, so quite some time ago. We recently purchased a new vehicle and I was needing some help to fit the seat. Despite the COVID restrictions and limits on what she could physically do, Connie was an amazing help and with her direction I was able to get the seat fitted and all ready to go.
The ongoing customer care and advice from Connie is commendable. Nothing is ever a problem for her no matter what day you might drop in. She gives you the honest truth and advice, and as a customer you don’t feel like you are getting the hard sell. She goes out of her way to work out what will be the best solution for you and the little one.
Thank you for making me feel like a valued customer and helping to keep my daughter safe!
I do hope that, not just at Christmas time, your company recognises and shows appreciation for your staff, like Connie, that are front facing and making a real impact with your customer base.
Kind regards,
Marisa McKay