Hi Belinda, thank you for your enquiry, the base should have less than 2.5cm of movement at the base, I would suggest trying to tighten the isofix straps a bit more by pressing down on the base while pulling on the strap. If not, you can call or pop into your local store. We hope this helps. if you follow the link https://www.babyonthemove.co.nz/store-locations/ this will take you to our online store finder. Here you can find contact details for your nearest Baby On The Move Store where one of our team experts will be happy to assist you in your product search and help answer any further questions you may have.
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