Hi Tarsh, without seeing this it would be hard to advise what to do next, we would suggest taking it into your local Baby On The Move store so they can help you and see if there is a problem with the adapters. We hope this helps. ?For further information on this or any of our other products available, if you follow the link https://www.babyonthemove.co.nz/store-locations/ this will take you to our online store finder. Here you can find contact details for your nearest Baby On The Move Store where one of our team experts will be happy to assist you in your product search and help answer any further questions you may have. We hope this has helped with your query.
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