How to turn off

Hi Sarah, Thank you for your enquiry. I would suggest taking back to the store it was purchased from, it does sound like there could be a fault in the product but its worth getting it checked out. I hope this helps. For further information on this or any of our other products available, if you follow the link https://www.babyonthemove.co.nz/store-locations/ this will take you to our online store finder. Here you can find contact details for your nearest Baby On The Move Store where one of our team experts will be happy to assist you in your product search and help answer any further questions you may have. We hope this has helped with your query.